Return & Refund Policy
Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy outlined below:
1. Returns
- You have 30 calendar days from the date of purchase to return an item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- Please include the original receipt or proof of purchase with your return.
- Certain items such as perishable goods, personalized items, and gift cards are exempt from being returned.
- To initiate a return, please contact our customer support team with your order details.
2. Refunds
- Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
- Late or missing refunds: If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- If you have followed these steps and still have not received your refund, please contact our customer support team for further assistance.
3. Exchanges
- If you received a defective or damaged item, please contact our customer support team to initiate an exchange.
- We will provide instructions on how to return the item and arrange for a replacement to be sent to you.
4. Shipping
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
- If you have any questions about our return and refund policy, please contact our customer support team. We are here to assist you and provide any necessary support.
Please note that this return and refund policy applies to online purchases only. For in-store purchases, please refer to the return and refund policy provided at the point of sale.
We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.